Shipping

Italy

Shipping is free to mainland italy, Sicily and Sardinia.

Shipping to smaller Islands in Italy has an extra cost calculated at check-out.

EU and Non-EU Countries

Shipping is available towards all EU countries and most countries outside the EU.

Shipping costs will be calculated at check-out.

For shipping towards countries and areas not listed at check-out, please contact us beforehand so we can provide you with a dedicated quotation.

Order processing time

All orders are processed within 5 working days from the confirmation of payment.

Delivery time

Mainland Italy

24/48 hours

Islands

72 hours

Shipping can be delayed because of national holidays.

Couriers do not deliver on weekends and holidays.

For orders payed by credit card, ordinary adminisrative checks need one extra day to be delivered.

Returns

You can exercise the right of withdrawal no later than 7 days from the date of receipt of the goods provided that the product(s) purchased are intact, never used/sprayed and that any free samples are returned.

Items must be returned to:

H2bizness srl

Viale Renato Serra 16 - 20148 Milan

Intercom 50

If the goods are not in the same condition as they were sent, it will not be possible to receive a refund. We reserve the right to evaluate the product(s) before refunding.

The amount of the return (except for any withholdings from the virtual payment and shipping platforms) will be credited via bank transfer to the customer (therefore indicate the IBAN on which to make the refund) within 5 days of receipt of the returned product(s).

The return shipping costs are therefore borne by the customer, Pollini Profumi will refund only the value of the returned goods.

Payments

Credit and Debit Cards

We accept the following credit/debit cards:

If you select this payment method you will be asked to enter your details.

Every purchase is safely carried out in compliance with the Payment Card Industry Data Security Standards (PCI DSS).

The PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud.

Once the order is completed, you will receive a confirmation e-mail with your Order Number and the details of your purchase.

Bank Transfer

It is possible to pay by bank transfer:

Pollini Michele

Banca Sella

IBAN: IT19A0326845220052872005180

For any question/information before purchasing you can contact us at: polliniprofumi@gmail.com